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G. Volume Discount:
Customers who regularly order three (3) or more containers (see Supplement, below, for definition of container in this context) per month may be given Volume Discounts at the discretion of Pt. Tosalena Eksporindo. Volume discounts are given according to the following guidelines:
• The containers meet the minimum value as set out in Supplement.
• Volume discount is based on regular orders of at least three containers per month.
• Due to excessive demand, pine, garden teak and venetian mirrors may not be used for purposes of calculating volume discounts, and also, are not eligible for volume discounts.

Calculation of qualification for volume discount shall be based on calendar months using the date that orders are received by Pt. Tosalena Eksporindo. and not actual shipping date (except where clear instruction is given that an order should be shipped after a designated delay). Pt. Tosalena Eksporindo. at all times reserves the right to withdraw volume discounts or modify the rate of discount available.

H. Inability to Take Possession of Container:
If for any reason a customer cannot take possession of an ordered container once it has reached its destination, then the customer shall be held responsible for all costs incurred.

I. Customer Complaints:
Complaints about quality of container contents shall be accepted if they total more than 5% of the total value (before any discounts) of the container; such claims must be made within 3 (three) weeks of receipt of the container. All claims must be accompanied by full "documentation" (as described in the Supplement, below) and third party corroboration. Pt. Tosalena Eksporindo. reserves the right to reject any claims not supported by full documentation and third party corroboration. Any approved compensation and/or credits shall be given to Customer in the form of credit on a future container. Claims received after 3 (three) weeks shall be counted as void, regardless of their value.

Container:
For the purpose of calculating minimum order level and volume discount, a container shall be taken to mean:
• 40 foot (or equivalent size) container,
• Having invoice value of US$15,000.00 or greater.

Documentation:
For the purpose of determining extent of damages and appropriate compensation,
documentation of claims must consist of the following:
• A completed "Damage Report" form, supplied by Pt. Tosalena Eksporindo., for EACH
item, plus
• A photo of EACH damaged item showing the specific damage or defect, plus
• A completed "Credit Request" form, supplied by Pt. Tosalena Eksporindo., for EACH
container.